Refund Policy

Food Order Errors 

If you receive food that is different from your receipt, please call the Jupiter Donuts store you received your items from or speak to a manager at the location. 

Food Order Incomplete 

On the rare occasion that you do not receive an item(s), please call the Jupiter Donuts store you received your item(s) from or speak to a manager at the location. Refunds are only issued for items that are missing, or charged but not available at time of pickup. 

Food Dissatisfaction 

Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a guest simply does not like. 

Cancel Order 

Sorry, we cannot cancel, refund or give store credit if you change your mind, do not pick up, or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.